SHIPPING POLICY

COVID-19 UPDATE

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AT CIGAR.SHOP, WE TAKE THE SAFETY AND WELL-BEING OF OUR STAFF, PARTNERS AND CUSTOMERS VERY SERIOUSLY, AND ARE CLOSELY FOLLOWING THE DIRECTIONS OF GOVERNMENT'S DECISIONS TO ENSURE EVERYONE’S SAFETY REGARDING THE CORONAVIRUS PANDEMIC (COVID-19). 

DUE TO CURRENT HEALTH ORDERS, OUR WEBSITE REMAINS AVAILABLE TO ACCEPT ORDERS, BUT OUR WAREHOUSE/HUMIDOR CANNOT GUARANTEE DELIVERY DATES AT THIS TIME. YOUR ORDER WILL RECEIVE TOP PRIORITY AS SOON AS WE CAN SHIP.

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DOMESTIC SHIPPING 

CIGAR.SHOP SHIPS PRODUCTS TO ALL CONSUMERS WITHIN THE USA OR THOSE WITH APO/FPO USA MILITARY OVERSEA ADDRESSES USING UNITED STATES POSTAL SERVICE (USPS). 

PROCESSING TIME FOR ORDERS IS 1-3 DAYS. AFTER THAT, DELIVERY TIME IS 1, 2 OR 3 BUSINESS DAYS DEPENDING ON YOUR SHIP TO STATE. ALL SHIPMENTS ARE SENT VIA USPS PRIORITY MAIL. PLEASE KEEP IN MIND THAT DURING HOLIDAYS OR LIMITED-EDITION LAUNCHES, THIS TIME MAY VARY. THANK YOU FOR YOUR PATIENCE. 

PACKAGES THAT ARE UNDELIVERABLE WILL BE CANCELLED AND REFUNDED ONCE RECEIVED AND PROCESSED BACK BY US. 

***DUE TO STATE LAWS, WE DO NOT SHIP PRODUCTS TO SOUTH DAKOTA OR UTAH.***

INTERNATIONAL SHIPPING 

CIGAR.SHOP SHIPS TO MOST INTERNATIONAL COUNTRIES THAT DON’T PROHIBIT THE IMPORT OF TOBACCO PRODUCTS. INTERNATIONAL TOBACCO IMPORT LAWS ARE DIFFERENT FOR EACH COUNTRY. SOME RESTRICT OR PROHIBIT IMPORT OF TOBACCO. CHECK YOUR LOCAL TOBACCO IMPORT LAWS AND RESTRICTIONS BEFORE MAKING AN ORDER.

ALL INTERNATIONAL ORDERS ARE SHIPPED USING UNITED STATES POSTAL SERVICE (USPS) WITH FINAL DELIVERY BY LOCAL IN COUNTRY COURIER.
PROCESSING TIME FOR ORDERS IS 1-3 DAYS. AFTER THAT, DELIVERY TIME IS 6-10 BUSINESS DAYS DEPENDING ON YOUR SHIP TO COUNTRY. ALL SHIPMENTS ARE SENT VIA USPS PRIORITY MAIL INTERNATIONAL. PLEASE KEEP IN MIND THAT DURING HOLIDAYS OR LIMITED-EDITION LAUNCHES, THIS TIME MAY VARY. CUSTOMS HOLD TIMES COULD ALSO IMPACT DELIVER TIME. THANK YOU FOR YOUR PATIENCE.

SHIPPING CHARGES ARE ONLY FOR THE SHIPMENT ITSELF AND DO NOT COVER TAXES, DUTIES OR FEES IMPOSED BY CUSTOMS.

CUSTOMERS ARE RESPONSIBLE FOR ALL TAXES, DUTIES AND FEES ON INTERNATIONAL SHIPMENTS. THE CUSTOMS OFFICE OF THE DESTINATION COUNTRY MAY IMPOSE CUSTOMS FEES, IMPORT DUTIES, TAXES, AND OTHER CHARGES TO YOUR INTERNATIONAL ORDER. THESE CHARGES AND FEES ARE REQUIRED FOR CUSTOMS CLEARANCE. PLEASE CONTACT YOUR LOCAL CUSTOMS OFFICE FOR FURTHER INFORMATION REGARDING THE RATES OF ANY FEES, DUTIES OR TAXES THAT MAY APPLY TO YOUR ORDER.

MOST PURCHASES ARE DEEMED COMPLETE ONCE SHIPMENT ARRIVES IN THE CUSTOMER’S COUNTRY. IF THE ORDER GETS STOPPED BY CUSTOMS AND IS DESTROYED OR NOT RETURNED TO US, WE WILL NOT REFUND THE ORDER. PACKAGES THAT ARE UNDELIVERABLE WILL BE CANCELLED AND REFUNDED ONCE RECEIVED AND PROCESSED BACK BY US. WE RESERVE THE RIGHT TO RETAIN THE ORIGINAL SHIPPING FEE AND TO CHARGE THE PAYMENT METHOD ORIGINALLY USED FOR COSTS WE INCUR RELATED TO THE RETURN OF THE UNDELIVERABLE PACKAGES TO US.

IF WE ARE UNABLE TO SHIP YOUR INTERNATIONAL ORDER, WE WILL NOTIFY YOU, CANCEL THE ORDER AND FULLY REFUND YOUR PAYMENT.